Terms and Conditions

These terms apply to every collection and delivery we carry out. By booking a job you agree to them. Last updated 11 November 2026.

1. Who we are

Kurlandt Logistics is a trading name of Frank Kaminski-Kurlandt, sole trader ("we", "us"). You can contact us on 07754 328410 or frank@kurlandtlogistics.co.uk. "You" means the person or business booking the job.

2. Quotes and bookings

Prices are based on loaded miles from collection to delivery, from £1 per mile, with a minimum charge of £50 per job. Business customers are charged VAT on top. A quote is based on the details you give us and is valid for 7 days. If the job turns out different from what you told us (size, weight, extra stops, longer distance), we may change the price before carrying it out.

A booking is confirmed once we accept it by phone, message or email.

3. Collection and delivery

We collect on the day you book, at a time agreed with you, and deliver directly to the address you give us. Collection and delivery times are estimates. We will always try to meet them and will tell you straight away about any delay, but we are not responsible for delays caused by things outside our control, such as traffic, accidents, road closures or severe weather.

We provide proof of delivery, normally a photo of the goods at the delivery address and, where possible, the name of the person who received them.

4. What you need to do

• Give us full and accurate collection and delivery addresses, contact names and phone numbers.
• Tell us what the goods are, their size and weight, and their value if over £250.
• Pack the goods properly so they can be carried safely by road.
• Make sure someone is available to hand over and receive the goods.
• Make sure the goods are legal to carry and are not on the list of items we do not carry.

5. Items we do not carry

Unless we agree otherwise in writing, we do not carry: dangerous or hazardous goods (including flammable, explosive, corrosive or toxic items and loose lithium batteries), firearms or weapons, illegal items, live animals, cash, jewellery, precious metals or other high-value items, or perishable goods that need temperature control. We may refuse or stop any job we reasonably believe breaks this section.

6. Waiting time

The first 20 minutes at collection and at delivery are free. After that, waiting time is charged at £10 per 15 minutes or part of 15 minutes. Tolls, congestion charges and clean air zone charges are added at cost.

7. Failed deliveries

If no one is available to receive the goods, we will try to contact you and the recipient. If we cannot deliver, we will follow your instructions where we can, or return the goods to you. Returning or re-delivering goods is charged at the same rate as the original job.

8. Cancellations

You can cancel free of charge before we set off to collect. If you cancel after we have set off, or the goods are not ready when we arrive and the job cannot go ahead, we will charge the minimum charge of £50 or the miles already driven, whichever is higher.

9. Our liability

We take care of your goods from collection until delivery. If goods are lost or damaged while in our care because of our fault, our liability is limited to the lower of the cost of repair, the replacement value, or £250 per job, unless we have agreed a higher value with you in writing before collection.

We are not liable for: loss or damage caused by poor packaging, by the nature of the goods, or by information you gave us being wrong; loss of profit, business or other indirect losses; or delays as set out in section 3.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, these terms do not affect your statutory rights.

10. Claims

Please tell us about visible damage at the time of delivery, or as soon as possible and within 3 days. Claims for loss must be made within 7 days of the expected delivery date. Send claims to frank@kurlandtlogistics.co.uk with photos and proof of the goods' value. Please keep the packaging until the claim is settled.

11. Payment

Unless you have a business account with us, payment is due before or on collection. Business account invoices are due within 14 days of the invoice date. For business customers, we may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. We may hold goods until an overdue amount for that job is paid.

12. Personal information

We use your details only to carry out and invoice your jobs. See our privacy notice.

13. General

We may update these terms from time to time. The version on this page when you book applies to your job. These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.